Refund policy

Returns & 60-Day Risk-Free Trial – How It Works

This page gives you a quick overview of our return options and 60-day-risk-free trial for qualifying first-time purchases. For our full Terms & Conditions, click here.

🛡️ What is the 60-day risk-free trial?

If you’re a first-time customer and buy one of our qualifying period underwear products, you can try one of them for up to 60 days. If it doesn’t work for you, let us know — we’ll ask for your feedback and refund or credit you for that single opened item.

📋 Who qualifies for the 60-day trial?

To be eligible:
  • It must be your first purchase with us
  • Your order was placed after January 23, 2023
  • You bought a qualifying product (see list below)
  • You contacted our customer service at least once within the 60 days after receiving the order to give feedback and get support

🩲 Which products are part of the trial?

The following are eligible for the 60-day trial:
  • Super Leakproof Minerva
  • Super Leakproof Athena
  • Super Leakproof Venus
  • Super Leakproof Gaïa
  • Discovery Set Items (including normal, medium- and heavy flow Discovery sets)

🔁 Can I try more than one item?

No — the trial is valid for one opened and used product only.
If you purchased a bundle (e.g. "2+1 free", "4+2 free", "6+3 free"), only one item from that bundle can be refunded under the 60-day trial. The rest must be unworn and unused to qualify under our standard 30-day policy.

📦 Do I need to send the item back?

In some cases, yes. If our customer service team requests the item to be returned, you’ll need to send it back at your own expense.

💸 What’s not covered by the 60-day trial?

  • More than one worn product
  • Worn items from a bundle beyond the first tested item
  • Orders not placed through our official stores
  • Orders where customer service was not contacted within 60 days
  • Not first- time purchases

🛍️ What if I want to return unworn items?

We offer a 30-day return period for unworn, unwashed items in original condition and packaging (excluding Black Month Sale orders).
You can use our return portal to start an exchange or store credit process.
To check the fit, please try on your underwear over a clean pair of your own. For hygiene reasons, we cannot accept returns of items that have been worn directly on the skin.

🎁 Bundles & promotional sets – what are the rules?

If you purchased a bundle (e.g. "2+1 free", "4+2 free", "6+3 free") and want to exchange or receive store credit for the full bundle, the entire bundle must be returned.
We are only able to offer store credit or exchanges for the full value of the bundle if all items, including any free promotional products, are returned.
If only part of the bundle is returned, credit will be issued proportionally based on the items received.
For example:
  • If you return 2 items from a “2+1 free” bundle purchased for 60€, you’ll receive store credit for 40€, or you can exchange those 2 items for 2 others within the same price range.
  • If you return only 1 item, the credit would be 20€, or you can exchange it for another item of equal value.

💡Important Notes

  • Return shipping is at your own expense
  • Store credit issued voluntarily cannot be exchanged for refunds or cash later
  • This policy does not affect your statutory right of withdrawal under EU or UK law. For legal details, see our Terms & Conditions